This privacy policy (“Policy”) relates to the manner MYECOMLIST LOGISTICS AND SOFTWARE SOLUTIONS PRIVATE LIMITED (“we”, “us”, “our”) in which we use, handle and process the data that you provide us in connection with using the products or services we offer. By using this website or by availing goods or services offered by us, you agree to the terms and conditions of this Policy, and consent to our use, storage, disclosure, and transfer of your information or data in the manner described in this Policy.

We are committed to ensuring that your privacy is protected in accordance with applicable laws and regulations. We urge you to acquaint yourself with this Policy to familiarize yourself with the manner in which your data is being handled by us.

MYECOMLIST LOGISTICS AND SOFTWARE SOLUTIONS PRIVATE LIMITED may change this Policy periodically and we urge you to check this page for the latest version of the Policy in order to keep yourself updated.

What data is being collected

We may collect the following information from you:

• -Name
• -Contact information including address and email address
• -Demographic information or, preferences or interests
• -Personal Data or Other information relevant/ required for providing the goods or services to you
• -The meaning of Personal Data will be as defined under relevant Indian laws

Note:-Notwithstanding anything under this Policy as required under this applicable Indian laws, we will not be storing any credit card, debit card or any other similar card data of yours. Please also note that all data or information collected from you will be strictly in accordance with applicable laws and guidelines.

What we do with the data we gather

We require this data to provide you with the goods or services offered by us including but not limited, for the below set out purposes:

• -Internal record keeping
• -For improving our products or services.
• For providing updates to you regarding our products or services including any special offers.
• To communicate information to you
• For internal training and quality assurance purposes

Who do we share your data with:

• -Third parties including our service providers in order to facilitate the provisions of goods or services to you, carry out your requests, respond to your queries, fulfil your orders or for other operational and business reasons.
• -With our group companies (to the extent relevant)
• -Our auditors or advisors to the extent required by them for performing their services
• -Governmental bodies, regulatory authorities, law enforcement authorities pursuant to our legal obligations or compliance requirements.

How we use cookies

We use "cookies" to collect information and to better understand customer behaviour. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to avail our goods or services to the full extent. We do not control the use of cookies by third parties. The third party service providers have their own privacy policies addressing how they use such information.

Your rights relating to your data

Right to Review - You can review the data provided by you and can request us to correct or amend such data (to the extent feasible, as determined by us). That said, we will not be responsible for the authenticity of the data or information provided by you.
Withdrawal of your Consent - You can choose not to provide your data, at any time while availing our goods or services or otherwise withdraw your consent provided to us earlier, in writing to our email ID: ondelivery.in@gmail.comIn the event you choose to not provide or later withdraw your consent, we may not be able to provide you our services or goods.Please note that these rights are subject to our compliance with applicable laws.

How long will we retain your information or data?

We may retain your information or data (i) for as long as we are providing goods and services to you; and (ii) as permitted under applicable law, we may also retain your data or information even after you terminate the business relationship with us. However, we will process such information or data in accordance with applicable laws and this Policy.

Location Data Use by Delivery Partner

Our service leverages location-based data to enhance the efficiency of our food delivery operations. This section outlines our practices regarding the collection, use, and sharing of location data pertaining to our delivery personnel.

Collection of Location Data: To improve the delivery process, we collect real-time geolocation information from the devices of our delivery personnel while they are logged into our delivery app and actively completing deliveries. This collection is based on the explicit consent provided by the delivery personnel through their device settings.

Purpose of Collection: The collection of location data aims to:

Optimize delivery routes to ensure timely and efficient delivery of orders. Enhance the safety and security of our delivery personnel by allowing for real-time monitoring of their location during delivery assignments. Limitations on Sharing of Location Data: We prioritize the privacy and security of our delivery personnel’s location information. Accordingly, we do not share the specific location data of our delivery personnel with customers. Location data is solely used internally for:

Operational purposes such as dispatching and managing deliveries. Support services to assist delivery personnel during their delivery tasks. Ensuring the safety and security of our delivery personnel through route tracking and emergency assistance if needed.

Data Protection and Privacy: We are committed to the utmost standards of privacy and data protection. Location data is securely handled, with encryption applied during transmission and storage. Access to this data is strictly limited to authorized personnel who require it for legitimate business purposes. Location data is retained only for as long as necessary to fulfill the operational needs and is then securely deleted in accordance with our data retention policies.

Consent and Control: Delivery personnel have full control over their location data. They can disable the location services on their device at any point, understanding that doing so may impact their ability to perform delivery duties. Our app provides detailed instructions for managing location services and understanding the implications of these settings.

Information We Collect Delivery Partner

We collect several types of information from and about users of our partner mobile app, including:

Personal Identification Information:

Full name, email address, contact number, current address, permanent address, and photo.

Financial Information:

Bank name, account number, and IFSC code for processing payments.

Identification Documents:

Copies of your driving license, Aadhar Card (front and back), and any other documents required for police verification.

Other Information:

Any other information you provide directly through our application forms.
How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:
To establish and manage your partner account. To process transactions and payments. To communicate with you about your account or services. For customer support and to respond to your inquiries. For verifying your eligibility and identity. To comply with legal obligations and law enforcement requests. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect, or you provide:
To contractors, service providers, and other third parties we use to support our business. To fulfill the purpose for which you provide it. For any other purpose disclosed by us when you provide the information. With your consent. To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

Data Security

We will use commercially reasonable and legally required precautions to preserve the integrity and security of your information and data.

Queries/ Grievance Officer

For any queries, questions or grievances about this Policy, please contact us using the contact information provided on this website.